Learning

"It's only when the tide goes out that you learn who's been swimming naked" - Warren Buffett

So we have just begun week 3 in CCRP.....and the clear theme of this program is to never stop learning. Last week the GM of Quicken met with CCRP and left that very message. She said the two key things to being successful are: (1) always continue to learn, no matter what role you are in, no matter how much you already know, just always keep trying to discover something new & (2) to be thankful for the things others have taught/done for you along the way and to show that appreciation.

Yesterday we took our first official customer cases, and I was a little nervous! We worked in a large group of about 20 to research the answer in the knowledge base before calling back the customer.

It has been a little slow going through the training process, but in the words of some really smart person many years ago, "you have to go slow, to go fast."

Sneak peak on next post: Kelly goes to San Fran!