Can you hear me now?

I'm sitting at the airport getting ready to fly home to San Diego for the weekend, and the guy sitting next to me is doing the best Verizon guy imitation on a conference call: "Can you hear me now?"

The Chargers' opening game is Sunday against the Panthers, and of course I will be cheering for the home team at Qualcomm stadium. Apparently the Chargers will be wearing the white jerseys instead of their blues due to the expected sunny San Diego weather.

This afternoon the CCRP-ers had a laser tag offsite. My code name was "Cheetah," and I was anything BUT the name-sake. By the third game my last-resort strategy became running into the opposing team's base and just yelling crazy enough to make them laugh so hard I could shoot at them and actually hit their vest targets. In the first game I only scored an embarassing 59 points, but not as bad as my good friend Megan's dismal 30 points!

Yesterday was our first official day speaking with customers on the phone taking support cases. I was definitely feeling some stress/anxiety at the idea of getting a pained customer on the phone, only to make them wait long while I desperately tried to resolve their issue! Yesterday was pretty rough, but I have to say today's cases were either significantly easier, or I was handling the calls a lot better because I didn't feel as frustrated. Next week I will continue to handle support cases over the phone, and the following week I will begin "talking" to customers over online chat.

Well I think we're probably boarding the plane soon, so now is as good as time as ever to sign off. Over and out!