(Drum roll please....) Welcome to my blog! I decided to start a blog in order to capture ideas, random thoughts, funny memories, cool videos - really anything! I just started working in the Customer Connection Rotation Program (CCRP) at Intuit and have a lot of memories already in my first week:
- Brad Smith (Intuit CEO) met with CCRP participants. Brad shared a lot about Intuit's vision to go "social, mobile, global" to transform the lives of our customers.
- I visited 3 retail stores to view Intuit product displays (Target, Costco, Office Max)
- I went on a "Follow-me-home" to meet a QuickBooks user, who showed us how she uses QB in her 3-person business for servicing restaurant equipment.
- The QuickBooks Online Challenge presented each CCRP participant with a fake business to setup on QuickBooks. It's been 5 years since my last accounting course - and boy did it show! Those darn long-term-liabilities...
- CCRP Hoe-Down! (I'll leave it at that - let's just say there were cowboy hats, bandanas, and ribs).
- Rounded out the week with the Business Challenge - where we pretended to be land developers building "Somerset Village" - a student family housing project for Intuit University. Teams worked cross-functionally with a marketer, developer, finance analyst, customer support agent, and project manager. I was the project manager!
This week we kicked off our training on QuickBooks Online to prepare for customer call-backs, the online community, live chat, and email interaction with the customer. Stay tuned for more to come!
2 comments:
Hi Kelly. Your blog looks great. Looking forward to hearing more about your adventures in CCRP
Diane
Hi Kells...good way to keep up with you. Interesting rotation! Let me know if you need help with those long term liabilities! Mom
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